customer care

We understand the importance of customer care. Our team of trained professionals are dedicated to creating a unique, personal experience for you and your family. Our team are committed to delivering a service that surpasses expectation whilst saving you money on vehicle servicing, repair and maintenance.

what you can expect

 

On scheduling your workshop appointment we will agree with you a date and time convenient to yourself. The vehicle components we use are original equipment and come with a twelve month warranty, all prices are comperitive within the market and average 40% less than main dealer franchises. On completion, we provide you with a detailed report on the works carried out.

skilled professionals

 

Our technicians are trained in the latest technologies and undergo continuous training to remain at the forefront of industry advances. Our customer service team are dedicated to keeping your family on the move whilst maintaining the safety of your vehicle. We offer services comparable to main dealer franchises - trust in our technicians, trust in Philips Garage.

We recommend regularly servicing your vehicle to maintain good condition, allowing the vehicle to remain running reliably and efficiently. Without regular checks, problems may go unnoticed which could result in increased repair costs. We offer an interim service, full service or service guided by the manufacturer for example Service 1 (A) or Service 2 (B) etc. Our service plans and prices are tailored to suit your needs, the needs of your vehicle maintenance and your financial budget, we do not conduct work outwith the parameters of your authorization.

 

Philips Garage, situated in Glasgow, are an award winning independent automotive service and repair workshop. Our technicians are trained specialists offering skill set and knowledge comparable to main dealer franchises. We are your trusted, local alternative to the main dealer, offering a competitive pricing structure allowing you to benefit from lower prices without worry of compromising on quality.

 

For more information, please contact our team on +44 ( 0) 141 552 3834.

know your rights as a consumer

Thanks to legislation, all independent garages in the automotive aftermarket repair industry have the right to access technical information necessary to service or repair your vehicle. It is often thought that when you purchase a new vehicle you should only return to the main dealer for required servicing or repairs and it is common misconception that utilising another independent garage will invalidate your warranty, however this is not the case. 

Under European legislation, Block Exemption Regulation (BER) No. 1400/2002, renewed in 2010, consumers have the right to use any repair workshop for non warranty work during the warranty period.

As an established independent garage we offer skilled labour and diagnostics from skilled industry professionals utilising the industries latest technologies whilst ensuring that all components used are original equipment. 

If a vehicle has been acquired using a finance or contract package from a vehicle manufacturer or dealer, then it is possible the contract has restrictions on servicing outside the dealer network. The contract has to be read carefully to ascertain the contract requirements. 

This may also be the case with 'extended warranties' purchased separately - these may be classed as 'insurance policies' and thus not covered under the new rules. As a consumer, it is important to know your rights, please do not allow main dealers to continue to take advantage of motorists with the provision of misinformation, if you are unsure please ask.

what our service schedule includes

Interim Service
Full Service
Items to be actioned
Check vehicle history
Check timing belt replacement interval
Check for damage to bodywork, lamps, trims and oil level
Fit protective covers
Check condition and operation of all seat belts
Check operation of all interior and exterior lights
Check operation of ABS and air bag warning lights
Check air conditioning operation including bad odour
Check windscreen washers and wipers
Check horn
Check operation of suspension dampers
Lubricate all door hinges, locks and bonnet catches
Apply Forte treatments to remove internal combination
Check the fuel cap
Check the cooling system including fan operation
Check and record anti freeze protection
Check and record brake fluid condition
Check all auxiliary drive belts (not timing belt)
Check engine breather system
Check vacuum pipes
Check power steering operation and fluid condition
Check throttle body (clean if required)
Check and top up all under bonnet fluid levels
Check battery level and lubricate all terminals
Replace air filter (where applicable)
Replace spark plugs (where applicable)
Replace fuel filter (where applicable)
Replace pollen filter (where applicable)
Change oil, filter and fit new sump plug washer
Check fuel lines and brake pipes
Check the condition and security of exhaust
Check and top up axle and transfer box levels
Check and top up gearbox oil level
Check all steering and suspension joints, mountings and gaiters
Carry out tyre report
Check all wheel bearings for excessive play and noise (adjust where applicable)
Check CV gaiters and joints for wear or splits
Check clutch cable / cylinder
Grease all greasing points
Check operation and condition of front brakes
Check operation and condition of rear brakes (including handbrake)
Carry out brake report
Refill engine with specified grade of oil
Torque wheel nuts / studs
Carry out diagnostic check (where applicable, additional charges may be applicable)
Reset service interval indicator
Road test vehicle and report any findings
Recheck engine oil level
Ensure upholstery, gear lever, steering wheel etc are clean
Stamp service book, update online service record where applicable

*Subject to change when following manufacturers service schedule recommendations, ie Service A, Service B etc

Note; The Digital Service Schedule is the newest method of recording and protecting your vehicle service history. Most vehicles manufactured now have their entire service history stored electronically in a secure online database, where applicable our team will endeavor to update your vehicles Digital Service Schedule. Additionally, and for your information, we provide you with a print-out of the service record each time your service is carried out.

The Digital Service Schedule has various advantages over the traditional paper service record including:

  • Access to the full service history for the life of the vehicle

  • A security code which can be verified to provide added reassurance when buying or selling a vehicle

  • Protection against forgery or the service records being misplaced

  • Proof of service work carried out to protect your warranty

 

Maintaining a full and up to date vehicle service history which is trustworthy and accurate will help preserve the resale price of your vehicle.

 

Our desire for quality extends to your vehicle components. We only use the best quality parts and lubricants; all vehicle components used are Original Equipment (OE), our oil is Petronas and grade specific to each vehicle make and model and all lubricants are of the highest quality. All torques and capacities are guided by manufacturers specifications.

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